|Company Job ID||Notice Period|
|Recruiter||Neha 01||Owner||Pallavi Chawla -ADMIN|
|Description||Job Vacancy Requirements Support Engineer Hiring Department Operations |
Job Title :- Software Support Engineer
Job Description :-
● This position is in charge of being the first line of support for a developer oriented Authentication Broker (SAAS) platform. ● Be capable of evaluating each case to provide a pertinent and correct answer to guide or solve the incidents presented. ● Be able to ask the right questions on more complex incidents to enrich the tickets before sending them to the next support line. ● Responsible to test code in order to find bugs. ● Responsible to assist in development of new/existing software ● Candidate must be able to adapt to the needs of the client and thereby adapt to the ever-changing job responsibilities.
Requirements ● MUST be fluent in written English. ● CS degree or equivalent experience preferred ● Junior level developer in at least 2 of the following languages and technologies ○ Node.js ○ Socket.io ○ Ember.js ○ React (iOS and Android) ○ Windows Phone ○ Ionic ○ Swift iOS ○ Objective C ○ Windows Store JS ○ Servicestack ○ Windows store c# ○ Play2Scala ○ Phonegap ○ PHP (Lavarel, symfony) ○ Ruby on Rails ○ Ruby ○ Golang ○ NancyFX ○ Phyton ○ Xamarin ○ ASp OWIN ○ ASP Classic ○ Vanilla ○ Angular.js ○ Angular2.js ○ Jquery ○ Java ● Own a working computer (Laptop) ● Have an acceptable (+2mbps) and constant internet connection Preferred Skills ● Basic awareness of Authentication and Authorization concepts
● Basic awareness of JWT Responsibilities ● Be the first contact for customers when reporting incidents with the platform use. ● Provide quick response to the customer inquiries using the documentation available. ● Diagnose quickly and accurately the incidents reported. ● Document all incidents to enrich the knowledge base. ● Continuously train on the SaaS platform being supported. ● Redirect complex incidents to the corresponding support group in 2nd and 3rd line of support. ● Maintain Avg. 1st response time. ● Work as part of the development team and QA team to assist in development and testing.
Location: Gujarat Ahmedabad
Salary: INR 0-
Description: techaid Job Vacancy Requirements Support Engineer Hiring Department Operations
If interested in this position, please email us your resume, along with salary requirements and a cover letter to email@example.com
Date Posted: 2017-01-21 13:18:47