Group General Manager

Position Title: Group General Manager
Location: Bengaluru, Karnataka
Reports To: CEO
Employment Type: Full-Time

Company Overview:

We are a rapidly growing restaurant chain expanding through a franchise model. With a strong presence across India and a commitment to culinary excellence, we are looking for a dynamic and experienced Group General Manager to lead our operations and drive profitable growth.

Key Responsibilities:

1. Strategic Leadership:

• Develop and implement strategic plans to drive growth and profitability.
• Provide leadership and direction to the business head operations team.
• Ensure alignment of operational activities with the company's overall business objectives.

2. Franchise Management:

• Oversee the performance of all franchise outlets to ensure consistency and quality.
• Establish and maintain strong relationships with franchisees.
• Develop and implement best practices to support franchise growth and sustainability.

3. Operational Excellence:

• Lead and manage day-to-day operations across all restaurant outlets.
• Implement and maintain high standards of service, quality, and safety.
• Drive operational efficiencies and cost-effectiveness.

4. Financial Management:

• Develop and manage the budget for operations.
• Monitor financial performance and implement measures to achieve financial targets.
• Analyze financial reports to identify opportunities for cost reduction and revenue enhancement.

5. Team Development:

• Recruit, train, and develop a high-performing operations team.
• Foster a culture of continuous improvement and professional development.
• Implement performance management processes to ensure team accountability and growth.

6. Customer Focus:

• Ensure a superior customer experience across all outlets.
• Address customer feedback and implement improvements to enhance satisfaction.
• Stay abreast of industry trends and customer preferences to inform business decisions.

7. Compliance and Safety:

• Ensure compliance with all regulatory requirements and company policies.
• Implement and monitor safety and hygiene standards.
• Conduct regular audits and take corrective actions as needed.

Qualifications:

• Minimum of 10 years of experience in the hospitality industry, with a focus on operations and franchise management.
• Proven track record of driving profitable growth in a similar role.
• Strong leadership and people management skills.
• Excellent financial acumen and analytical abilities.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Preferred Skills:

• Experience in a multi-unit restaurant chain.
• Knowledge of the Indian hospitality market and regional business practices.
• MBA or relevant advanced degree in hospitality management or business administration.

Compensation:

Competitive salary and benefits package, commensurate with experience.