Clearing and Forwarding Manager

Position Overview: We are seeking an experienced and dynamic Clearing and Forwarding Manager to lead our operations team. The successful candidate will be responsible for overseeing all clearing and forwarding activities, ensuring compliance with regulations, monitoring and processing the financial operations, and maintaining high standards of customer service, among others.

Key Responsibilities:

• Leadership and Management:
• Lead, mentor, and manage a team of clearing and forwarding professionals.
• Develop and implement strategic plans to improve operational efficiency and customer satisfaction.
• Ensure staff are trained on the latest industry standards, regulations, and technology.
• Operational Oversight:
• Oversee the end-to-end clearing and forwarding process, including documentation, customs clearance, and freight forwarding.
• Ensure all shipments are processed efficiently and within regulatory requirements of Tanzania and neighboring countries.
• Monitor and manage operational budgets and financial performance.
• Customer Relationship Management:
• Build and maintain strong relationships with clients, suppliers, and regulatory authorities within Tanzania and the region.
• Address and resolve client issues and concerns promptly and effectively.
• Provide regular updates to clients on shipment status and handle any escalations.
• Compliance and Regulatory Affairs:
• Ensure compliance with all local and international customs regulations and trade laws.
• Stay updated on changes in regulations and implement necessary adjustments in operations.
• Liaise with government agencies and industry bodies to ensure smooth operations.
• Process Improvement:
• Identify opportunities for process improvements and cost reductions.
• Implement best practices and innovative solutions to enhance service delivery.
• Use data and analytics to monitor performance and drive continuous improvement and growth.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum of 7-10 years of experience in clearing and forwarding, with at least 5 years in a managerial role.
• Strong knowledge of customs regulations, financial processes, team management, and freight forwarding.
• Proven track record of managing a successful clearing and forwarding team.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in logistics or similar ERP software and Microsoft Office Suite.
• Fluency in English is a must; speaking Swahili is a bonus
• Knowledge of other languages is an added advantage.