Client Servicing Head

Qualifications:

• Bachelor's Degree or related field required.
• Market knowledge in event management or related industries.
• Strong communication, negotiation, and presentation skills.
• Ability to meet deadlines and manage multiple projects simultaneously.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and event management software.
• Ability to ideate and develop innovative event concepts and solutions.

Responsibilities:

• Manage client relationships from end to end, ensuring their needs are met and objectives are achieved.
• Create and deliver engaging presentations, proposals, and concepts aligned with clients' briefs.
• Guide and assist clients in selecting appropriate event solutions and services.
• Coordinate with internal teams and vendors to ensure timely event setup and execution.
• Develop cost estimates, invoices, and follow up on client payments.
• Oversee event planning, logistics, and on-site execution globally, ensuring seamless operations.
• Research industry trends, publications, and competitor activities to identify new ideas and opportunities.
• Travel onsite for event execution, working with vendors to meet specifications and deadlines.
• Build and maintain strong, long-term relationships with clients, ensuring client satisfaction and retention.
• Actively engage with clients through meetings, calls, and written communication.
• Address client concerns, objections, and feedback to improve service delivery.
• Advise management on client needs, expectations, and potential solutions.
• Prepare weekly schedules of planned activities and ensure timely completion of tasks.
• Provide periodic reports on client accounts, lead generation, and sales pipeline analytics.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Proficient in creating PowerPoint presentations and working with Microsoft Office tools.
• Strong ability to ideate and propose event concepts, themes, and designs.
• Effective team player with the ability to work independently under pressure.
• Strong people management skills and ability to motivate teams.
• Ability to troubleshoot and resolve issues that may arise during event execution.

Personality Traits:

• Confident and approachable with strong interpersonal skills.
• Proactive in identifying and solving issues before they escalate.
• Flexible and adaptable in managing shifting priorities and tight deadlines.
• Results-driven, focused on achieving client satisfaction and business growth.