Service Manager

Job Title: Service Manager

Department: After Sales Department

Location: Dar es Salaam, Zanzibar

Contract Duration: 2 Years (Renewable)

Experience Required: Minimum 10 Years

Salary Range: $1000 - $1500 USD

Number of Vacancies: 1 or 2

Education Requirements:

• Bachelor's degree (Graduation)
• Post-Graduation (Preferred)

Job Responsibilities:

• Oversee and manage after-sales service operations to ensure high-quality service delivery.
• Develop and implement service strategies to enhance customer satisfaction.
• Monitor and improve service performance, efficiency, and cost-effectiveness.
• Train, mentor, and manage the service team to maintain high operational standards.
• Ensure compliance with industry regulations and company policies.
• Handle customer complaints and provide solutions for escalated service issues.
• Collaborate with different departments to optimize service processes.

Key Competencies & Skills:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Technical expertise in after-sales service management.
• Customer-oriented mindset with the ability to handle escalations effectively.
• Knowledge of service industry best practices and standards.

Personal Attributes:

• Strong analytical and strategic thinking skills.
• Ability to work under pressure and manage multiple tasks efficiently.
• High level of professionalism and integrity.

Communication Skills & Languages:

• Excellent verbal and written communication skills.