Sales Coordinator

Sales Support:

• Provide administrative support to the sales team and help streamline day-to-day activities.
• Prepare and manage sales reports, quotations, and proposals for customers.
• Assist in the preparation of sales presentations and product demonstrations.
• Coordinate with various internal departments, such as logistics, procurement, and finance, to ensure smooth order fulfillment and customer satisfaction.

Order Processing:

• Handle and process incoming orders, ensuring accuracy in pricing, delivery schedules, and client details.
• Maintain accurate records of orders and sales data in the CRM system.
• Track the status of orders and update customers on delivery timelines or any delays.
• Coordinate with the logistics team to ensure timely delivery of products to customers.

Customer Relationship Management:

• Maintain strong communication with clients to resolve any queries or concerns related to sales, orders, or product delivery.
• Support the sales team in managing client accounts, ensuring high levels of customer satisfaction.
• Assist in managing client feedback and ensuring that it is addressed promptly.

Sales Data & Reporting:

• Track sales performance and report key metrics to the sales manager, including sales targets, revenue, and pipeline progress.
• Assist with preparing periodic sales forecasts and analysis reports.
• Maintain up-to-date records of potential leads and sales opportunities, ensuring they are followed up by the sales team.

Sales Coordination and Communication:

• Coordinate meetings, events, and trade shows for the sales team.
• Ensure smooth internal communication between sales, marketing, and other departments.
• Follow up with clients and prospects to confirm details, answer questions, and ensure everything is in order before product delivery or service implementation.

Inventory and Stock Management:

• Keep track of inventory levels to ensure product availability and inform the team of stock levels.
• Collaborate with the procurement team to ensure timely stock replenishment.
• Help coordinate stock transfers and resolve inventory-related issues.

Handling Invoices and Payments:

• Generate and process invoices for completed orders.
• Work closely with the finance department to ensure timely invoicing and payment collection.
• Follow up with clients on overdue payments.

Document Management:

• Maintain accurate documentation related to sales orders, contracts, quotations, and customer communications.
• Organize and store sales documents for easy retrieval and tracking.