Client Success Manager
- 4–5 years of experience in Client Success, Account Management, Customer Success, Client Servicing, or Relationship Management roles.
- Strong experience managing B2B client relationships.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to manage multiple accounts and projects simultaneously.
- Strong problem-solving and customer-centric mindset.
- Experience working with CRM systems and account management tools.
- Client Relationship Management
- Customer Success
- Account Management
- Stakeholder Management
- Client Retention
- Project Coordination
- Business Development
- Upselling & Cross-Selling
- Presentation & Communication
- Conflict Resolution
- CRM Management
- Reporting & Analytics
- Team Collaboration
- Strategic Thinking
- Problem Solving
- Bachelor's Degree in Business Administration, Marketing, Communications, or related field.
- Experience within Recruitment, Staffing, RPO, HR Services, Consulting, IT Services, BPO, or Professional Services industries.
- Experience using CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
- Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Client Retention Rate
- Client Satisfaction Score (CSAT)
- Account Growth & Expansion Revenue
- Upsell & Cross-Sell Conversions
- Project Delivery Success Rate
- Client Renewal Rate
- Response & Resolution Time
- Account Health Metrics
- Strong relationship builder with excellent interpersonal skills.
- Commercially aware and capable of identifying growth opportunities.
- Highly organized and capable of managing multiple priorities.
- Client-focused with a consultative approach to problem-solving.
- Comfortable working in a fast-paced and target-driven environment.
Educational Details: Bachelor degree
City: Ahmedabad
State: Gujarat
Postal Code: 380015
Qualifications: Bachelor degree
Created Date: 2026-06-29
End Date: 2026-11-05
Experience: 4 - 5 year
Salary: 60000
Industry:
Openings: 1
Primary Responsibilities :
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain long-term relationships with key stakeholders and decision-makers.
- Conduct regular business reviews and client meetings to understand evolving business needs.
- Proactively address concerns and resolve issues to maintain high client satisfaction.
- Develop and implement client retention strategies.
- Manage the end-to-end client engagement lifecycle.
- Ensure timely delivery of recruitment and staffing services according to agreed timelines and quality standards.
- Coordinate with recruitment, operations, and delivery teams to ensure successful project execution.
- Monitor project progress and proactively remove roadblocks.
- Ensure client expectations and service-level commitments are consistently met.
- Identify upselling and cross-selling opportunities within existing accounts.
- Collaborate with Sales and Marketing teams to develop customized solutions for clients.
- Support proposal creation, presentations, and client discussions for new business opportunities.
- Contribute to revenue growth through account expansion initiatives.
- Mentor and guide junior team members on client servicing best practices.
- Foster collaboration across departments to improve client experience.
- Share client feedback and market insights with internal stakeholders.
- Support process improvement initiatives and operational excellence.
- Prepare client reports, presentations, and performance reviews.
- Maintain accurate client records and account documentation in CRM systems.
- Track key account metrics, client satisfaction levels, and project performance.
- Provide regular updates to management on account health and opportunities.
Experience Requirements:
- 4–5 years of experience in Client Success, Account Management, Customer Success, Client Servicing, or Relationship Management roles.
- Strong experience managing B2B client relationships.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to manage multiple accounts and projects simultaneously.
- Strong problem-solving and customer-centric mindset.
- Experience working with CRM systems and account management tools.
- Client Relationship Management
- Customer Success
- Account Management
- Stakeholder Management
- Client Retention
- Project Coordination
- Business Development
- Upselling & Cross-Selling
- Presentation & Communication
- Conflict Resolution
- CRM Management
- Reporting & Analytics
- Team Collaboration
- Strategic Thinking
- Problem Solving
- Bachelor's Degree in Business Administration, Marketing, Communications, or related field.
- Experience within Recruitment, Staffing, RPO, HR Services, Consulting, IT Services, BPO, or Professional Services industries.
- Experience using CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
- Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Client Retention Rate
- Client Satisfaction Score (CSAT)
- Account Growth & Expansion Revenue
- Upsell & Cross-Sell Conversions
- Project Delivery Success Rate
- Client Renewal Rate
- Response & Resolution Time
- Account Health Metrics
- Strong relationship builder with excellent interpersonal skills.
- Commercially aware and capable of identifying growth opportunities.
- Highly organized and capable of managing multiple priorities.
- Client-focused with a consultative approach to problem-solving.
- Comfortable working in a fast-paced and target-driven environment.
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