Welcome and assist students, parents, visitors, and guests in a professional and courteous manner. Manage day-to-day front-desk and reception operations. Handle incoming calls, WhatsApp messages, and basic enquiries. Provide accurate information regarding courses, batches, schedules, facilities, and academy-related services. Coordinate with the Admissions, Academic, and Operations teams. Maintain student records, forms, documents, registers, and other reception-related records. Coordinate student visits, appointments, meetings, and enquiries. Assist with routine administrative and coordination activities. Ensure the reception and other student-facing areas are clean, organised, professional, and welcoming. Support the academy team with day-to-day operational and administrative requirements.