Customer care Executive

Customer Interaction & Service • Greet customers warmly and assist them in choosing cakes, pastries, and bakery products. • Handle inquiries about flavors, customization, pricing, and delivery options. • Provide recommendations based on customer preferences and special occasions. Order Management • Process walk-in, phone, and online orders accurately. • Coordinate with the kitchen team for timely preparation and delivery. • Manage billing, receipts, and payment transactions. Complaint Resolution • Address customer concerns politely and professionally. • Ensure quick resolution of issues to maintain satisfaction and trust. Loyalty & Engagement • Promote loyalty programs, special offers, and festive promotions. • Encourage repeat visits through personalized service and follow-ups. Store Ambience & Presentation • Maintain cleanliness and display standards at the counter. • Ensure product labels, packaging, and presentation meet brand quality.

Skills & Qualifications • Strong communication and interpersonal skills. • Customer-first attitude with patience and empathy. • Basic knowledge of bakery products and flavors (training will be provided). • Ability to multitask in a fast-paced environment. • Prior experience in retail, hospitality, or food service preferred.