Branch Manager (Freight Forwarding & Operations)

 Branch P&L & Strategic Growth: Take complete responsibility for branch profitability, revenue targets, operating budgets, and margin optimization.  Operational Leadership: Oversee daily functions across Sea Freight (FCL/LCL), Air Freight, Customs House Agency (CHA), and CFS/warehousing operations.  Carrier & Agent Negotiations: Leverage industry relationships to negotiate competitive ocean/air freight rates with shipping lines, airlines, and NVOCC networks.  Team Leadership & Mentorship: Lead, train, and mentor customer service executives, operations staff, and sales managers to achieve operational excellence and low turnover.  Key Account & Overseas Network Management: Build and nurture direct relationships with major corporate clients, while expanding WCA/FMC partner agent revenues.  Compliance & Risk Management: Ensure strict adherence to customs regulations, FMC rules, import-export laws, and internal process controls.

Key Performance Indicators (KPIs)  Annual branch revenue growth and gross profit margin percentage.  Timely collection of accounts receivable and minimization of DSO (Days Sales Outstanding).  Operational accuracy, team productivity, and key client retention rate. Profile Requirements  Education: Bachelor’s or Master’s degree in Logistics, Supply Chain Management, or International Business.  Experience: 5–10+ years in International Freight Forwarding, with at least 3–5 years in a Branch Manager / Operations Lead role.  Domain Knowledge: Strong mastery over JNPT port operations, customs processes (CHA), ocean/air freight pricing, and global agent network management (WCA/FMC).  Leadership & Skills: Exceptional leadership, commercial acumen, contract negotiation skills, and strategic planning abilities.