Client Relationship & Order Management Manager
• Highly organised, process-driven and exceptionally strong at follow-through. • Polished, articulate and well presented, with excellent verbal and written communication. • Comfortable handling HNI/UHNI and premium customers with discretion and professionalism. • Strong with Excel/Google Sheets, data management and MIS/reporting. • Able to manage multiple clients and orders simultaneously. • Proactive in identifying and resolving issues and coordinating across departments. • Commercially aware, conversion-focused and capable of taking ownership. • Comfortable in a fast-paced entrepreneurial environment. Preferred Industry Background • Luxury furniture • Interior design/interiors • Premium/luxury retail • Lifestyle brands • Hospitality • High-end real estate • Architecture/design firms • Premium home décor • Luxury automotive or other HNI-facing businesses Skills Required Essential: Client Relationship Management • Sales follow-up • Lead management • Order/project coordination • Excellent communication • Excel/Google Sheets • MIS/reporting • Strong organisational skills • Follow-up and execution discipline Preferred: CRM software • Luxury/premium segment • Furniture/interiors • HNI client management Education Graduate in any relevant discipline. Backgrounds in Business, Sales, Marketing, Hospitality, Interior Design, Retail Management or related fields may be preferred. Key Performance Indicators • Lead follow-up discipline and lead-to-conversion performance. • Accuracy of client/order data and timeliness of MIS reports. • Order execution tracking and on-time delivery coordination. • Quality of client communication and resolution of client issues. • Repeat business and referrals. • Overall ownership of the client journey. Personal Attributes Ownership | Follow-through | Organisation | Client Sensitivity | Communication | Data Discipline | Proactiveness The ideal candidate naturally asks: “What is pending, who is responsible, what is the next action and by when will it be completed?” rather than waiting for someone else to follow up.
City: Delhi
State: Delhi
Created Date: 2026-09-24
Experience: - year
Salary: 700000
Industry:
Openings: 1
Primary Responsibilities :
• Lead Management & Follow-up: Record enquiries; understand requirements, budgets and timelines; maintain lead/follow-up databases; systematically follow up through conversion or closure; track lost/inactive leads. • Sales & Conversion: Follow up on quotations and proposals; coordinate with sales/design teams; maintain pipeline; track expected closures; identify upselling, cross-selling and repeat-business opportunities. • Client Relationship Management: Act as a key client contact; build relationships with HNI/premium clients; provide proactive updates; handle concerns professionally; maintain discretion and premium-brand standards. • Order & Execution Management: Maintain order trackers; coordinate production, design, procurement, vendors and logistics; track production/completion dates; monitor customisations and approvals; identify and escalate bottlenecks. • Delivery & Installation Coordination: Coordinate dispatch and delivery; confirm schedules and readiness; track delivery/installation; proactively communicate delays; follow up after delivery. • Data, MIS & Reporting: Maintain lead, follow-up, conversion, quotation, order, production, delivery, pending-payment, client-status and lost-lead trackers; analyse data and provide meaningful management updates. • Management Reporting: Report on enquiries, active leads, follow-ups, pending quotations, conversions, orders under execution, production status, delays, upcoming deliveries, client issues, lost leads/reasons and sales/conversion performance.
Experience Requirements:
• Highly organised, process-driven and exceptionally strong at follow-through. • Polished, articulate and well presented, with excellent verbal and written communication. • Comfortable handling HNI/UHNI and premium customers with discretion and professionalism. • Strong with Excel/Google Sheets, data management and MIS/reporting. • Able to manage multiple clients and orders simultaneously. • Proactive in identifying and resolving issues and coordinating across departments. • Commercially aware, conversion-focused and capable of taking ownership. • Comfortable in a fast-paced entrepreneurial environment. Preferred Industry Background • Luxury furniture • Interior design/interiors • Premium/luxury retail • Lifestyle brands • Hospitality • High-end real estate • Architecture/design firms • Premium home décor • Luxury automotive or other HNI-facing businesses Skills Required Essential: Client Relationship Management • Sales follow-up • Lead management • Order/project coordination • Excellent communication • Excel/Google Sheets • MIS/reporting • Strong organisational skills • Follow-up and execution discipline Preferred: CRM software • Luxury/premium segment • Furniture/interiors • HNI client management Education Graduate in any relevant discipline. Backgrounds in Business, Sales, Marketing, Hospitality, Interior Design, Retail Management or related fields may be preferred. Key Performance Indicators • Lead follow-up discipline and lead-to-conversion performance. • Accuracy of client/order data and timeliness of MIS reports. • Order execution tracking and on-time delivery coordination. • Quality of client communication and resolution of client issues. • Repeat business and referrals. • Overall ownership of the client journey. Personal Attributes Ownership | Follow-through | Organisation | Client Sensitivity | Communication | Data Discipline | Proactiveness The ideal candidate naturally asks: “What is pending, who is responsible, what is the next action and by when will it be completed?” rather than waiting for someone else to follow up.
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