Delivery Manager – Recruitment & Team Handling

1. Recruitment Delivery • Manage end-to-end recruitment delivery for multiple clients and hiring requirements. • Understand client requirements, job descriptions, skill sets, and hiring priorities. • Ensure timely submission of qualified candidates for open positions. • Monitor the recruitment pipeline from sourcing through interview, offer, and joining. • Drive recruitment closures while maintaining candidate quality and turnaround time. • Handle high-volume as well as niche hiring requirements when required. 2. Team Management • Lead, mentor, and manage a team of recruiters and recruitment consultants. • Allocate requirements based on team members' skills, experience, and workload. • Set and monitor daily, weekly, and monthly recruitment targets. • Track individual and team performance against defined KPIs. • Conduct regular performance reviews and provide coaching and feedback. • Identify performance gaps and implement corrective action plans. • Motivate the team to achieve sourcing, interview, selection, and closure targets. 3. Client Management • Coordinate with clients and hiring managers to understand hiring requirements and priorities. • Maintain strong and professional relationships with key clients. • Participate in client calls and requirement discussions. • Provide regular updates on recruitment progress, candidate pipeline, and closures. • Resolve delivery-related issues and ensure a positive client experience. • Understand market availability, salary trends, and candidate expectations to support hiring decisions. 4. Recruitment Operations • Maintain and review recruitment dashboards, trackers, and reports. • Monitor metrics including submissions, interviews, selections, offers, joining ratios, TAT, and closures. • Prepare daily, weekly, and monthly performance reports. • Ensure proper usage and timely updating of ATS and recruitment databases. • Maintain accurate recruitment data and ensure compliance with internal recruitment processes.

Key Performance Indicators (KPIs) Monthly and quarterly recruitment closures Team productivity and target achievement Submission-to-interview ratio Interview-to-selection ratio Offer-to-joining ratio Requirement Turnaround Time (TAT) Candidate quality and retention Client satisfaction and repeat requirements Individual recruiter performance Required Skills & Experience 5+ years of experience in agency recruitment, staffing, or recruitment consultancy. Mandatory prior experience managing a team of recruiters & Delivery. Strong understanding of the complete recruitment lifecycle. Experience handling multiple clients and requirements simultaneously. Strong sourcing and candidate evaluation knowledge. Excellent communication and stakeholder management skills. Strong target orientation and ability to work under pressure. Good analytical and reporting skills. Experience with ATS, recruitment portals, CRM, and MS Excel / Google Sheets. Strong leadership, mentoring, and problem-solving abilities. Preferred Candidate Profile Experience in a recruitment agency, staffing company, RPO, or talent consultancy. Proven track record of achieving and exceeding recruitment targets. Ability to manage both people and delivery effectively. Strong client-facing and negotiation skills. Hands-on approach toward critical or urgent requirements. Ability to build a high-performing recruitment team.