Operations Manager – Healthcare
Job description
Graduation
Bachelor’s degree in Healthcare Administration, Hospital Management, Business Administration, Operations Management, Nursing or a related discipline from a recognised university.
Post-Graduation
A master’s degree in Healthcare Administration, Hospital Management, Business Administration or a related field is preferred.
Experience
Minimum 8–10 years of progressive experience in hospital operations, hospital administration or healthcare management.
At least 3–5 years of experience in a managerial or leadership role.
Mandatory experience in a hospital, clinic or other healthcare environment.
Proven experience managing multidisciplinary hospital operations, improving patient flow, optimising resources and enhancing service delivery.
Demonstrated expertise in budget management, vendor oversight, workforce planning, KPI monitoring and operational reporting.
Experience implementing process improvements and maintaining healthcare quality, patient safety and regulatory compliance.
Familiarity with hospital accreditation standards, emergency preparedness and business continuity planning.
Proficiency in hospital information systems (HIS), ERP platforms and operational management tools.
Knowledge of Qatar’s healthcare environment is preferred.
Candidates currently available in Qatar will be prioritised.
Freshers will not be considered.
Specialised Training and Certifications
Professional certifications or training in healthcare management, hospital operations, quality management, patient safety, project management or Lean Six Sigma are advantageous.
Training in healthcare accreditation standards, regulatory compliance, emergency preparedness, ERP systems or hospital information systems is preferred.
Key Competencies
Hospital operations management and administrative leadership.
Patient flow management and capacity planning.
Clinical and non-clinical departmental coordination.
Workforce planning and resource optimisation.
Budget management, cost control and financial monitoring.
Vendor management, contract oversight and support-services administration.
Healthcare quality assurance, patient safety and regulatory compliance.
Hospital accreditation and inspection readiness.
Emergency preparedness, incident management and business continuity.
KPI development, performance monitoring and management reporting.
Process improvement, operational risk management and project management.
Hospital information systems and operational data analysis.
Change management, team leadership and staff development.
Effective collaboration with medical, nursing, quality, finance, HR, facilities, biomedical, supply chain and support departments.
What you will do
- Lead and oversee day-to-day hospital operations to ensure safe, efficient, patient-centred and compliant service delivery.
- Coordinate clinical and non-clinical departments to maintain smooth hospital functioning and effective interdepartmental communication.
- Monitor patient flow, appointment scheduling, admission and discharge processes, bed utilisation and service delivery to improve operational efficiency.
- Develop, implement and review operational policies, procedures and workflows in line with hospital objectives and applicable healthcare regulations.
- Monitor key performance indicators (KPIs), service quality, productivity and operational targets, implementing corrective actions where required.
- Manage operational budgets, monitor expenditure and identify opportunities for cost optimisation without compromising patient safety or service quality.
- Oversee vendors, contracts, facilities management, housekeeping, security, maintenance and other support services to ensure consistent service standards.
- Coordinate workforce planning, staffing requirements, resource allocation and departmental capacity planning in collaboration with HR and department heads.
- Work closely with medical, nursing, quality, facilities, biomedical, finance, HR, supply chain and support-service teams to resolve operational challenges.
- Ensure compliance with healthcare quality standards, patient safety requirements, infection prevention protocols and applicable regulatory guidelines.
- Support hospital accreditation activities, regulatory inspections, internal audits and operational readiness assessments.
- Establish and monitor risk management procedures, incident reporting, emergency preparedness and business continuity plans.
- Identify operational bottlenecks and implement continuous improvement initiatives to enhance productivity, patient satisfaction and service quality.
- Oversee the implementation and effective use of hospital information systems (HIS), ERP platforms and operational reporting tools.
- Prepare and present regular operational reports covering departmental performance, patient flow, resource utilisation, budgets, service quality and improvement initiatives.
- Lead, mentor and develop operational teams, promoting accountability, collaboration and a culture of continuous improvement.
- Support strategic planning and change management initiatives to improve hospital performance and achieve organisational objectives.
Job details
How to apply
Apply through this page and a consultant will come back to you within one working day. You can also send your CV directly and we will match you against this and other live mandates. Alliance never charges candidates a fee.
About the company
Alliance is running this mandate on the employer's behalf. The company is named to shortlisted candidates before any interview is arranged, so you always know who you are meeting.
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