Duty Manager

Job description

What you will do

• Coordinate with vendors for product supply, maintenance, and team training.
• Devise new packages or promotions to enhance revenue.
• Monitor Rooms, Spa & Salon and Sports revenue during the shift and identify opportunities for upgrades, cross-selling
• and pre-booking.
• Monitor usage of consumables (spa products, towels, gym supplies) to minimize wastage and control costs.
• Support department heads in staying within allocated budgets for wellness and activity areas.
• Supervise front desk staff to maintain a warm, efficient, and professional welcome.
• Train staff to handle member check-ins, queries, and guest interactions with personalized service.
• Resolve member concerns and operational challenges promptly and courteously.
• Oversee member appointments, feedback, and customization of wellness packages.
• Address member feedback and resolve disputes or operational issues in real time.
• Lead by example in creating a welcoming and courteous club environment.
• Ensure all bookings, reservations, and events are managed effectively.
• Maintain logs, reports, and internal communication for smooth shift transitions.
• Monitor service quality, hygiene protocols, and member satisfaction in spa & salon.
• Ensure all activity zones (Gym, Swimming Pool, MPC, Billiards Room, Squash Courts, etc.) are clean, safe, and
• guest-ready.
• Supervise spa and salon teams to ensure high standards of wellness and grooming services.
• Coordinate with trainers, coaches, and attendants to deliver consistent member experiences.
• Monitor usage of equipment, adherence to booking protocols, and safety guidelines.
• Enforce club rules, dress codes, and discipline standards in all activity zones.
• Conduct routine inspections of guest rooms and all Club public areas; monitor cleanliness, grooming, linen/amenity
• availability and housekeeping deployment; coordinate immediate corrective action wherever standards are not met.
• Conduct routine checks and audits of fire safety, emergency procedures, and cleanliness.
• Escalate maintenance and member issues to the concerned departments as necessary.
• Conduct pre-shift briefings and Club walkthroughs; review occupancy, room arrivals, bookings, events, Spa/Salon
• appointments and sports reservations; ensure proper shift handover.
• Manage grooming, punctuality, and professionalism of all staff.
• Provide on-ground support to various teams and act as the go-to leader during the shift.
• Enforce adherence to health, hygiene, and safety protocols across all departments.

Job details

How to apply

Apply through this page and a consultant will come back to you within one working day. You can also send your CV directly and we will match you against this and other live mandates. Alliance never charges candidates a fee.