Front Office Executive/Associate

Job description

What you will do

• Collect and accurately process payments for rooms, sports, and other Club services.
• Ensure all charges are correctly posted to the appropriate member/guest account.
• Perform cash, card and digital-payment reconciliation at the end of each shift.
• Maintain accurate billing records and ensure proper shift-wise handover of collections.
• Immediately report billing discrepancies, unsettled accounts or system issues to the Duty Manager/Accounts.
• Strictly follow Club cash-handling, refund and settlement SOPs.
• Perform daily cash/card reconciliation and finalize billing entries.
• Welcome and recognise members and guests in a warm, professional and personalised manner.
• Maintain updated knowledge of Club facilities, operating timings, events, promotions, rules and membership privileges.
• Handle member requests and complaints proactively and take ownership until closure.
• Escalate sensitive or unresolved member concerns promptly to the Duty Manager.
• Maintain discretion and confidentiality regarding member information and Club matters.
• Assist members with directions, reservations and information across all Club facilities.
• Record important member feedback/preferences and communicate relevant information to concerned departments.
• Manage room bookings using software, including check-in/check-out processes.
• Handle activity area bookings (squash courts, pool, studio classes, gym slots, spa/salon) and confirm availability.
• Answer calls within 3 rings, transfer accurately, and maintain call logs.
• Enter new membership details and update existing member information in CMS.
• Coordinate with Housekeeping, Activity Teams, Spa/Salon, and Security for operational readiness.
• Maintain neat and organized reception area, ensure availability of forms and stationery, and adhere to grooming standards.
• Complete daily closing routine including FX updates, activity bookings, CMS entries, and proper handover for next shift.
• Demonstrate strong communication and problem-solving skills.
• Maintain professionalism and a guest-focused attitude at all times.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Foster positive coordination with other departments for seamless operations.

Job details

How to apply

Apply through this page and a consultant will come back to you within one working day. You can also send your CV directly and we will match you against this and other live mandates. Alliance never charges candidates a fee.