Front of House (FOH) – Experienced
Job description
Required Skills & Competencies
• Vibrant, energetic, approachable, and customer-friendly personality.
• Good spoken English and clear, courteous communication.
• Comfortable with order taking, billing/POS systems, and handling customer queries.
• Basic sales orientation with confidence in suggesting relevant products and upselling.
• Strong interpersonal skills, attention to detail, and a service-minded attitude.
• Ability to work in a fast-paced environment and remain composed during peak hours.
Eligibility Criteria
• 1–3 years of experience in QSR, café, casual dining, or retail customer service.
• Practical familiarity with customer-facing service operations.
• Willingness to work shifts, weekends, and public holidays as per operational requirements.
What you will do
- Welcome customers warmly, understand their needs, and provide friendly, efficient service.
- Take customer orders accurately and coordinate with kitchen or service teams to ensure timely fulfilment.
- Operate billing systems and point-of-sale (POS) terminals accurately, including handling payments as required.
- Recommend relevant add-ons, combos, or products to support upselling and improve the customer experience.
- Respond to customer questions, resolve routine concerns professionally, and escalate issues when necessary.
- Maintain cleanliness, presentation, and service readiness in the front-of-house area.
- Follow company procedures for order accuracy, billing, hygiene, and customer service standards.
- Work collaboratively with colleagues to maintain efficient operations during busy service periods.
Job details
How to apply
Apply through this page and a consultant will come back to you within one working day. You can also send your CV directly and we will match you against this and other live mandates. Alliance never charges candidates a fee.
About the company
Alliance is running this mandate on the employer's behalf. The company is named to shortlisted candidates before any interview is arranged, so you always know who you are meeting.
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