Support & Service Engineer - IT
Job description
Required Skills & Technical Knowledge
● Strong knowledge of:
● Windows OS (installation, configuration, troubleshooting)
● MS Office Suite and common business applications
● Basic understanding of:
● Networking concepts (LAN/WAN, IP configuration, routers, switches)
● Email configuration (Outlook, Office 365, etc.)
● Computer hardware troubleshooting
● Familiarity with remote desktop tools (AnyDesk, TeamViewer, etc.)
● Ability to troubleshoot real-time client issues independently
Additional Expectations
● Ready for extensive fieldwork and client-facing responsibilities
● Flexible to travel across locations on short notice
● Ability to represent the company professionally at client sites
● Support in deployment, implementation, and IT service operation
What you will do
- ● Install, configure, and maintain operating systems, software, and business
- applications
- ● Provide technical support to clients and internal users via phone, email, remote
- tools, and on-site visits
- ● Diagnose and resolve hardware, software, network, and system-related issues
- ● Handle client queries professionally and ensure timely resolution with proper
- follow-ups
- ● Perform regular client visits for issue resolution, system maintenance, and support
- ● Coordinate with vendors, OEMs, and internal teams for escalations and issue
- closure
- ● Manage software updates, patches, and system upgrades
- ● Ensure adherence to IT policies, data security, and compliance standards
- ● Assist in IT infrastructure setup at client locations (desktops, printers,
- networking devices, etc.)
- ● Train end users on basic system usage, troubleshooting, and best practices
- ● Provide remote support using tools like AnyDesk, TeamViewer, etc.
- ● Travel across PAN India as required for client servicing and project support
Job details
How to apply
Apply through this page and a consultant will come back to you within one working day. You can also send your CV directly and we will match you against this and other live mandates. Alliance never charges candidates a fee.
About the company
Alliance is running this mandate on the employer's behalf. The company is named to shortlisted candidates before any interview is arranged, so you always know who you are meeting.
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