Alliance Recruiment Agency

Alliance Recruiment Agency

  • +1 (917) 900 9072 +1 (780) 900 4752 +91 89800 18741
  • | +91 89800 18741

    Looking to Hire? GET FREE sample cv's , Find Candidates Faster

  • Post your free job now !

Looking for job ?

Job Seekers Post your free job now !
Franchise Inquiry
Franchise Inquiry
  • About Us
  • Services
  • Locations
  • Virtual Assistant
  • IT Outsourcing
  • Headhunter
  • Industries
  • Executive
  • Contact Us
  • Home
  • About us
    • Close
    • Life @ Alliance
    • Case Study
    • Close
  • Testimonials
  • Services
  • Headhunter
    • Close
    • Services
    • Industries We Serve
    • Close
  • Locations
  • Virtual Assistant
  • IT Outsourcing
  • Industries
  • Executive
    • Close
    • Industry
    • Services
    • Location
    • Close
  • Post Your Vacancy – Free
  • Job Seekers
  • Our Blog
  • Contact us
  • Home
›job
Exploring new opportunities but didn't found relevant job from list below
Email us your resume on
jobs@alliancerecruitmentagency.com

Quality Analyst

10-15 Years

Vadodara

Salary : As Per Industry Standards.

Openings: 1

Posted: 17-03-2022

Job Views: 480

Job Details

Highlight Your Profile by Sharing this Job

Job Description:

Quality Analyst

Roles & Responsibilities
The key role of call center quality assurance is ensuring that the agents provide
quality service in line with the organizational objectives. Optimized quality
assurance increases agents’ efficiency through behavior modification, enhanced
quality service to customers and improved close rates. It is important to have a
robust quality assurance program, creating a team of analysts and
understanding their roles and responsibilities.


Here are essential functions and tasks of a quality assurance
team:
• Developing Evaluation Programs
• Keeping track of the key industry trends
• Monitoring Customer Interactions
• Calibration Sessions
• Utilization of Technology
• Training and Coaching
• Compliance Monitoring’
• Driving Innovation and Optimizing Processes
• Competition Analysis
• Agent Engagement
• Revenue Growth
• Improving overall contact center efficiency

City: Vadodara

State: Gujarat

PostalCode: 390013

Recruiter: Akanksha Dwivedi- +91 6359655665

Created Date: 17-03-2022

Desired Skills:

Must have 5+ years of experience in Call Center / BPO as a Quality
Analyst

Responsibilities:

Roles & Responsibilities:


The key role of call center quality assurance is ensuring that the agents provide
quality service in line with the organizational objectives. Optimized quality
assurance increases agents’ efficiency through behavior modification, enhanced
quality service to customers and improved close rates.

It is important to have a robust quality assurance program, creating a team of analysts and
understanding their roles and responsibilities.

Experience Requirements:Here are essential functions and tasks of a quality assuranceteam:• Developing Evaluation Programs• Keeping track of the key industry trends• Monitoring Customer Interactions• Calibration Sessions• Utilization of Technology• Training and Coaching• Compliance Monitoring’• Driving Innovation and Optimizing Processes• Competition Analysis• Agent Engagement• Revenue Growth• Improving overall contact center efficiency

Industry: BPO/Call Center

Salary Range: As Per Industry Standards.

Openings: 1

Share with all and we care for you!

Important Note for all candidates - Please note that we do not charge MONEY FROM CANDIDATES in return of job offers/interviews. For more information Click Here
Important Note for all candidates - Click Here

EMPLOYERS ONLY

  • / +1 (917) 900 9072
  • +1 (780) 900 4752
  • / +91 8980 0187 41

FOR JOBS

jobs@alliancerecruitmentagency.com

Locations

MIDDLE EAST

PO Box No : 336899
Dubai, UAE

www.alliancerecruitmentagency.ae

ASIA PACIFIC

B-707 MONDEAL SQUARE Sarkhej -
Gandhinagar Hwy, Prahlad Nagar,
Ahmedabad, Gujarat 380015

www.allianceinternational.co.in

CANADA

Wood PL NW, EDMONTON
Alberta. T6W3G8

NORTH AMERICA

104 Esplanade ave, 120 Pacific,
CA 94044, USA

UNITED KINGDOM

9 Park Avenue, LAWERS,
PH6 2WJ

Georgia - USA

3340 Peachtree Rd, Suite 1800,
Atlanta, Georgia 30326

Post Your vacancy &
get free sample cv’s
Job Seeker
Apply For Job

TOP PLaces we serve

  • Qatar
  • Dubai, UAE
  • Abu Dhabi
  • Sharjah
  • Kuwait
  • Jeddah
  • Riyadh
  • USA
  • Canada
  • UK
  • Singapore
  • Bahrain
  • South Africa
  • Oman

© Alliance Recruitment Agency | All rights Reserved | Design & Developed By : AIS TECHNOLABS PVT LTD. | Privacy Policy | Our Blog | Sitemap