DESIGNATION: Travel Desk Officer
Roles & Responsibilities:
Arrange travel for business and vacation customers for domestic & International tour packages,Hotel Bookings, Group Tours, Visa Services, Conference & Events
Determine customers’ needs and preferences, such as schedules and costs
Plan and arrange tour packages, getaways, and day trips
Find flight, train & bus fares and schedule information & Calculate total travel costs
Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
Make alternative booking arrangements if changes arise before or during the trip
Designing flexible tour packages to meet the needs of different clients
Checking tickets and other relevant documents, seat allocations and any special requirements
Helping with passport and immigration issues
Helping holidaymakers check-in and settle into their accommodation
Communicating a range of information on itineraries, destinations and culture
Informing passengers of arrival and departure times at each destination on the itinerary and
Making sure all travel arrangements run according to plan and that accommodation, meals and
service are satisfactory
Organizing travel to local attractions and transport, such as car hire
2-5 years Travel industry experience
Excellent Communication skills: must listen to customers, understand their travel needs, and
offer appropriate travel advice and information.
Customer-service skills: must be able to respond to customer questions and complaints in a
friendly and professional manner.
Detail oriented: must pay attention to details in order to ensure that the reservations they
make match travelers’ needs. Must make reservations at the correct dates, times, and locations
to meet travelers’ schedules.
Organizational skills: should have strong organizational skills to handle itineraries for many
customers at once. Keeping client information in order and ensuring that bills and receipts are
processed in a timely manner is essential.
Please apply here for job !!