Client Support Executive

Job Description:

Responsibilities:

• Serve as the main point of contact for clients, addressing their inquiries, concerns, or issues through various communication channels (phone, email, chat).
• Listen attentively to client needs and provide accurate and timely responses, ensuring a high level of customer service.
• Identify and troubleshoot technical issues reported by clients, escalating to the appropriate internal teams when necessary and following up on resolutions.
• Assist clients in navigating our products or services, providing product information, demonstrations, and guiding them through processes.
• Maintain a detailed understanding of our products, features, and updates to effectively address client inquiries and provide appropriate solutions.
• Document and track client interactions, inquiries, and resolutions in our CRM system to ensure accurate and up-to-date records.
• Collaborate closely with internal teams, including Sales, Product Development, and Technical Support, to resolve client issues and provide feedback for improvement.
• Proactively identify opportunities to enhance the client experience, suggesting improvements to processes, documentation, or training materials.
• Stay updated on industry trends and best practices in client support to continuously improve service delivery.

Requirements:

• Previous experience in a client support or customer service role is preferred.
• Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and concise manner.
• Strong problem-solving skills and the ability to think analytically.
• Empathy and patience when dealing with clients, ensuring a positive customer experience.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficient in using CRM systems or customer support tools.
• Familiarity with technology products or services is a plus.
• Bachelor's degree in a related field is preferred.

Educational Details: Any Graduate

City: Ahmedabad

State: Gujarat

PostalCode: 380051

Recruiter: Anand Singh - +91 7300775377

Qualifications:

• Bachelor's degree in a related field is preferred.

Created Date: 22-05-2023

Desired Skills:

• Previous experience in a client support or customer service role is preferred.
• Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and concise manner.
• Strong problem-solving skills and the ability to think analytically.
• Empathy and patience when dealing with clients, ensuring a positive customer experience.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficient in using CRM systems or customer support tools.
• Familiarity with technology products or services is a plus.
• Bachelor's degree in a related field is preferred.

Responsibilities:

• Serve as the main point of contact for clients, addressing their inquiries, concerns, or issues through various communication channels (phone, email, chat).
• Listen attentively to client needs and provide accurate and timely responses, ensuring a high level of customer service.
• Identify and troubleshoot technical issues reported by clients, escalating to the appropriate internal teams when necessary and following up on resolutions.
• Assist clients in navigating our products or services, providing product information, demonstrations, and guiding them through processes.
• Maintain a detailed understanding of our products, features, and updates to effectively address client inquiries and provide appropriate solutions.
• Document and track client interactions, inquiries, and resolutions in our CRM system to ensure accurate and up-to-date records.
• Collaborate closely with internal teams, including Sales, Product Development, and Technical Support, to resolve client issues and provide feedback for improvement.
• Proactively identify opportunities to enhance the client experience, suggesting improvements to processes, documentation, or training materials.
• Stay updated on industry trends and best practices in client support to continuously improve service delivery.

Experience Requirements:1 to 2 Years Need to attend to clients