Job Description:
Responsibilities:
- Serve as the main point of contact for clients, addressing their inquiries, concerns, or issues through various communication channels (phone, email, chat).
- Listen attentively to client needs and provide accurate and timely responses, ensuring a high level of customer service.
- Identify and troubleshoot technical issues reported by clients, escalating to the appropriate internal teams when necessary and following up on resolutions.
- Assist clients in navigating our products or services, providing product information, demonstrations, and guiding them through processes.
- Maintain a detailed understanding of our products, features, and updates to effectively address client inquiries and provide appropriate solutions.
- Document and track client interactions, inquiries, and resolutions in our CRM system to ensure accurate and up-to-date records.
- Collaborate closely with internal teams, including Sales, Product Development, and Technical Support, to resolve client issues and provide feedback for improvement.
- Proactively identify opportunities to enhance the client experience, suggesting improvements to processes, documentation, or training materials.
- Stay updated on industry trends and best practices in client support to continuously improve service delivery.
Requirements:
- Previous experience in a client support or customer service role is preferred.
- Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to think analytically.
- Empathy and patience when dealing with clients, ensuring a positive customer experience.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Proficient in using CRM systems or customer support tools.
- Familiarity with technology products or services is a plus.
- Bachelor's degree in a related field is preferred.
Educational Details: Any Graduate
City: Ahmedabad
State: Gujarat
PostalCode: 380051
Recruiter: Anand Singh - +91 7300775377
Qualifications: - Bachelor's degree in a related field is preferred.
Created Date: 22-05-2023
Desired Skills: - Previous experience in a client support or customer service role is preferred.
- Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to think analytically.
- Empathy and patience when dealing with clients, ensuring a positive customer experience.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Proficient in using CRM systems or customer support tools.
- Familiarity with technology products or services is a plus.
- Bachelor's degree in a related field is preferred.
Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, concerns, or issues through various communication channels (phone, email, chat).
- Listen attentively to client needs and provide accurate and timely responses, ensuring a high level of customer service.
- Identify and troubleshoot technical issues reported by clients, escalating to the appropriate internal teams when necessary and following up on resolutions.
- Assist clients in navigating our products or services, providing product information, demonstrations, and guiding them through processes.
- Maintain a detailed understanding of our products, features, and updates to effectively address client inquiries and provide appropriate solutions.
- Document and track client interactions, inquiries, and resolutions in our CRM system to ensure accurate and up-to-date records.
- Collaborate closely with internal teams, including Sales, Product Development, and Technical Support, to resolve client issues and provide feedback for improvement.
- Proactively identify opportunities to enhance the client experience, suggesting improvements to processes, documentation, or training materials.
- Stay updated on industry trends and best practices in client support to continuously improve service delivery.
Experience Requirements:1 to 2 Years Need to attend to clients
Industry: IT
Salary Range: 20000-25000 INR
Openings: 1
