Sales & Client Servicing Associate

Job Description:

The company is a growing women's fitness company that operates upscale, full-service exercise studios globally,
including highly sought-after locations. At Physique 57, we provide a distance and specialized exercise experience
that has captivated women around the world. Since our establishment, we have cultivated a lifestyle brand that
embodies exceptional service, quality, expertise, innovation to detail, market leadership, and
proven results.

With our presence in prominent cities and international locations, combined with our engaging video on demand
platform, physique 57 continues to attract an expanding global community of dedicated followers. Our unwavering
commitment to customer satisfaction is deeply ingrained in our organisational culture. Our team members, at all
levels of the organization, share a collective sense of teamwork, entrepreneurial spirit, ambition, and unwavering
dedication to delivering excellence each and every day.

We are currently seeking an outgoing and detail-oriented individual to join our team as a Full Time Sales & Client
Servicing Associate (SaCS) at our newest studio located in Mumbai, India. The Full Time Client Sales & Client
Servicing Associate (SaCS) is a front-line business driver and brand ambassador of Physique 57. Under the direction
of the Head of Sales & Client Servicing, SaCS must exhibit a keen knowledge of our products, services, and
merchandise in order to deliver luxury customer service while maximizing studio sales.

Educational Details: Graduate

City: Mumbai

State: Maharashtra

PostalCode: 400036

Occupational Category: Full time

Recruiter: Aparna Gupta

Qualifications:

Graduate

Created Date: 12-10-2023

Desired Skills:

Availability to work a full-time schedule of 5 days per week, including Saturdays & Sundays.
 Flexibility to accommodate a dynamic work schedule, including weekends, evenings, early mornings,
and on holidays.

Responsibilities:

SALES:

Serve as a brand ambassador, effusively promoting Physique 57 India's premier products and services
to prospective clients.
 Engage proactively with potential clients, understanding their fitness aspirations, and recommending
tailored membership options.
 Conduct comprehensive sales consultations, providing detailed insights into our offerings, and
addressing client inquiries professionally.
 Maintain meticulous and up-to-date records of sales actives, including leads, prospects, and
conversions.
 Consistently meet or exceed sales targets, actively contributing to the overall revenue growth of the
organization.
 Continuously update product knowledge and stay informed about industry trends to deliver
unparalleled service to clients.

CLIENT SERVICING:

 Provide exceptional customer service, ensuring an outstanding experience for all clients.
 Assist clients with inquiries, promptly resolve concerns, and offer expert guidance on class schedules,
membership details, and studio amenities.
 Cultivate and nurture client relationships, fostering long-term loyalty through personalized
interactions and consideration of individual needs.
 Actively listen to client feedback, promptly address concerns, and provide valuable insights to the
management team for ongoing improvement.
 Maintained accurate client records and databases, demonstrating meticulous aenon to detail and
maintaining utmost confidentiality.
 Collaborate seamlessly with other team members to ensure smooth operations and consistently
deliver high-quality service.



 STUDIO OPERATIONS:

 Work closely with the studio team to maintain an impeccably organized environment for
clients.
 Assist in essential administrative tasks such as class check-ins, membership renewals, and seamless
processing of payments.
 Uphold Physique 57 India's stringent cleanliness standards, ensure the studio maintains an
impeccable appearance at all times.
 Support the successful implementation of promotional activities and events, fostering client
engagement and enhancing retention.

Experience Requirements: Minimum 2 years of demonstrated experience in sales and client servicing, preferably within the fitness, Hospitality, Aviation and Beauty Industry