Customer Relation Executive

Job Description:

Working with a variety of internal and external constituents, develops and executes
strategy and tactics for Organization
Works with other departments & divisions to design & implement effective and
meaningful customer relationship
Develops forecasts & projections for New Business Development

City: FARIDABAD

State: Haryana

PostalCode: 121001

Recruiter: Bhavna Ajwani - +91 70697 10001

Created Date: 16-01-2021

Responsibilities:

Working with a variety of internal and external constituents, develops and executes
strategy and tactics for Organization
Works with other departments & divisions to design & implement effective and
meaningful customer relationship
Develops forecasts & projections for New Business Development

Client MIS to be submitted on daily basis
System Knowledge (Excel) is required
POD should not be pending for any shipment
Good knowledge of Domestic process
Answer calls professionally to provide information about services or obtain details of complaints
Keep records or customer interactions and transactions, recording details of enquiries, complaints
and comments, as well as action taken
Follow-up to ensure that appropriate actions were taken on customer requests
Refer unresolved customer grievances or special requests to designated departments for further
investigation
Building and maintaining profitable relationships with customers
Resolving customer’s issues quickly & efficiently
Expanding the customer base by upselling & cross selling
Identify development needs in order to improve & streamline operations
Proactively identify problems and implement effective solutions
Achieve individual, team, and company goals

Experience Requirements:Customer Service Executive plays a critical role in providing aninterface between customers and the client company. JD Logistics look for a femalematured & confident candidate who have good communications skills, interpersonalskills and can handle stress well. The candidate should possess good listening skills,and the ability to think quickly, to make a recommendation or solution to the customer'sproblem. A clear and pleasant speaking voice and fluency in English is also desired