Front Office Supervisor

Job Description:

Front Office Supervisor
Department: Front Office
Reports to: General Manager or Accountant
Nationality: Indian

Requirements
Minimum 5 years experience in front office and 2 years in a similar position at a 4 or
5 star hotel.
Hotel School degree or similar bachelor degree.
Effective communication skills to liaise with the guests and other departments.
Confident writing emails and work with numbers.
Good operational computer skills and property management systems.

Knowledge of the hospitality industry and the importance of being customer-
focused.

Team leadership, training and delegation skills.
Fluent in English.

Overall Objectives
To be responsible for the entire front office at our hotel. Giving the best first impression and
last impression of our guests. Helpful and knowledgable to provide the guests the help and
service they require. Improve the standard operating procedures when necessary and train
the people with less experience.
Key Responsibilities
Confirm and follow up on reservations.
Check in and check out guests.
Verifying and collecting payments.
Room allocation.
Train front office employees.
Night financial audit.
Handling guest requests and complaints.
Manage the drivers / chauffeurs.
To work very closely with other Supervisor or Department Heads related to all
departments in the hotel, such as Maintenance Manager, Housekeeping Manager
Executive Chef and Finance Manager.

City: Al Jubail

State: Saudi Arabia

PostalCode: 54321

Recruiter: nidhi Chakhaiyar - +91 92657 23772

Qualifications:

Hotel School degree or similar bachelor degree.

Created Date: 11-11-2019

Desired Skills:

To be responsible for the entire front office at our hotel. Giving the best first impression and
last impression of our guests. Helpful and knowledgable to provide the guests the help and
service they require. Improve the standard operating procedures when necessary and train
the people with less experience.

Responsibilities:

Key Responsibilities
Confirm and follow up on reservations.
Check in and check out guests.
Verifying and collecting payments.
Room allocation.
Train front office employees.
Night financial audit.
Handling guest requests and complaints.
Manage the drivers / chauffeurs.
To work very closely with other Supervisor or Department Heads related to all
departments in the hotel, such as Maintenance Manager, Housekeeping Manager
Executive Chef and Finance Manager.

Experience Requirements:RequirementsMinimum 5 years experience in front office and 2 years in a similar position at a 4 or5 star hotel.Effective communication skills to liaise with the guests and other departments.Confident writing emails and work with numbers.Good operational computer skills and property management systems. Knowledge of the hospitality industry and the importance of being customer-focused. Team leadership, training and delegation skills.Fluent in English.