Sales Force Commerce Cloud (SFCC)

Job Title: Application Support - Sales Force Commerce Cloud (SFCC)

Responsibilities:

• Provide technical support and troubleshooting for SFCC applications, including storefronts, integrations, and customizations.
• Collaborate with internal teams and external vendors to resolve technical issues and implement system enhancements.
• Perform regular maintenance tasks, including application updates, patches, and security enhancements.
• Monitor system performance and conduct performance tuning activities to ensure optimal application performance.
• Develop and maintain documentation for application configurations, customizations, and troubleshooting procedures.
• Assist in the testing and deployment of new features, enhancements, and bug fixes.
• Coordinate with stakeholders to gather requirements and provide technical guidance on SFCC capabilities and best practices.
• Stay updated with the latest SFCC features, updates, and industry trends.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in SFCC application support or development.
• Strong understanding of e-commerce platforms and web technologies.
• Strong understanding of Sales Force Automation (SFCC)/Distributor Management System (DMS)/CRM.
• Proficiency in programming languages such as JavaScript, HTML, CSS, and XML.
• Experience with Salesforce Commerce Cloud B2C or B2B Commerce is preferred.
• Knowledge of Salesforce Commerce Cloud functionalities such as Order Management, Catalog Management, and Promotions is a plus.
• Excellent communication, problem-solving, and analytical skills.
• Ability to work independently and collaboratively in a team environment.
• Salesforce Commerce Cloud Developer or Administrator certifications are desirable but not required.

Industry Domain:

• Manufacturing industry domain experience is a must.

Job Experience:

• 3 to 5 years of relevant experience.