General Manager

We are looking experienced professional to handle Freight Forwarding division (Air & Ocean) ofChennai region.He/she will be responsible for overseeing and managing all aspects of Ocean and Air shipments. Toensure efficient and smooth operations while maintaining strong relationships with customers,shipping lines & airlines. Will be responsible for P & L for Freight Forwarding Division.

Managing day-to-day activities: Oversee the entire freight forwarding process, ensuring timely andefficient handling of ocean and air (Export & Import) shipments.Coordinating with shipping lines and airlines: Regularly liaise with shipping lines and airlines toobtain competitive rates and ensure smooth operations.Global RFQ support: Assist in responding to global Request for Quotations (RFQ) to secure newbusiness opportunities.Customer relationship management: Contact and meet with customers to foster strong businessrelationships and identify potential growth opportunities. Interact with customers daily, addressingtheir inquiries, escalation, providing updates, and ensuring customer satisfaction.Documentation management: Oversee and resolve any documentation-related issues to ensurecompliance with international shipping regulations.Team Development: Conduct weekly/ fortnightly meetings with the Team (Customer Service andDocumentation teams) to review operations and address any challenges.Sales team support: Provide support to the sales team during the business closure process, includingrate negotiation and customer engagement.Timely payment management: Implement processes to ensure all payments are collected on time,minimizing delays and potential financial issues. Preferred candidate profile. In-depth knowledge of logistics and freight forwarding processes,including understanding international shipping regulations, customs procedures, documentationrequirements, and various modes of transportation (ocean, air, road, rail).Know how of industry trends, market dynamics, and emerging technologies in the logistics and freightforwarding sector.Strong negotiation skills for securing competitive rates from shipping lines, airlines, and otherservice providers. Communication and interpersonal skills to build strong relationship with customer.Inspire teamwork, provide guidance, and ensure that the team works cohesively towards commongoals.Financial Acumen: Understand financial aspects such as budgeting, cost control, andprofitability analysis to manage the financial aspects.Lead by example, inspire your team, and make well-informed decisions to drive the department.Familiarity with international standards and certifications such as ISO, QMS, AEO, and GDP require formaintaining high-quality services, security, and compliance with industry standards.

5 - 8yrsMBA/Any graduate with logistic experience