Client Advisor

Process Contributions and Outcomes:

Sales: Product Sales

1. Engage frequently with potential customers to maintain relationships and generate sales opportunities.

   • Outcome: Foster positive interactions and resolve issues promptly and effectively.
   • Performance Measure: Increase in customer satisfaction score and revenue.

2. Build awareness of new product details and offerings to customers.

   • Outcome: Ensure clear communication and brand representation.
   • Performance Measure: Expertise in brand representation and product knowledge.

3. Understand customer requirements.

   • Outcome: Demonstrate cultural sensitivity, active listening, and personal style sense.
   • Performance Measure: Foster trust and rapport with customers.

4. Facilitate buying decisions through persuasive communication.

   • Outcome: Utilize relationship-building skills and keen eye for personal style preferences.
   • Performance Measure: Increase in sales and customer satisfaction.

5. Prepare estimates and complete sales transactions efficiently.

   • Outcome: Ensure accuracy and professionalism in transactions.
   • Performance Measure: Proficiency in sales techniques and brand representation.

6. Achieve category-wise sales targets.

   • Outcome: Utilize an entrepreneurial mindset to drive sales growth.
   • Performance Measure: Initiative and creativity in achieving targets.

7. Assist customers with sales returns or repair work.

   • Outcome: Ensure adherence to store operating policies.
   • Performance Measure: Increase in customer satisfaction and brand loyalty.

Sales: Retail Operations - Store Management

1. Adhere to standard operating procedures within the store.

   • Outcome: Ensure consistency and efficiency in operations.
   • Performance Measure: Adherence to policies and procedures.

2. Maintain accurate stock records.

   • Outcome: Facilitate stock replenishment to meet customer demand.
   • Performance Measure: Organizational skills and inventory management.

3. Ensure attractive product displays.

   • Outcome: Enhance brand representation and customer engagement.
   • Performance Measure: Attention to visual merchandising and brand standards.

4. Secure stock in the locker daily.

   • Outcome: Ensure security and compliance with procedures.
   • Performance Measure: Diligence in inventory management.

5. Monitor and minimize dead stock.

   • Outcome: Optimize store performance.
   • Performance Measure: Entrepreneurial mindset in identifying improvement opportunities.

6. Develop relationships with competitors.

   • Outcome: Leverage leading practices and improve store processes.
   • Performance Measure: Proactive engagement and collaboration with industry peers.

Sales: Retail Operations - Feedback Management

1. Collate and relay customer feedback to corporate teams.
   • Outcome: Enhance customer satisfaction and store ratings.
   • Performance Measure: Responsiveness to customer feedback.

Retail Operations: Field Sales Operations Management - Customer Complaint Resolution

1. Manage customer queries and complaints according to company guidelines.
   • Outcome: Drive improvements in customer satisfaction scores.
   • Performance Measure: Proficiency in complaint resolution policies.

Unique Job Role: Client Advisor
Function: Sales
Reporting to: Store Manager
Business: Watches & Wearables

Job Details:
To build a cherished relationship with our customers by communicating the beautiful stories behind our innovations and products, creating an unforgettable experience that is hard to replicate anywhere else.

• Customers

• Regional teams
• VM team
• Merchandising team
• Support teams

Job Requirements:

Education:

• Graduate

Relevant Experience:

• 2-4 years in sales/retail

Behavioral Skills:

• Exceptional Customer Service
• Relationship Building
• Brand Representation
• Cultural Sensitivity
• Entrepreneurial Mindset
• Communication & Storytelling
• Personal Style Sense

Knowledge:

• Sales/retail experience