Key Responsibilities:
- Guest Relations: Welcome guests with a warm, professional attitude, and assist with seating arrangements.
- Reservation Management: Handle incoming phone calls, manage reservations, and ensure proper table allocation.
- Customer Service: Address guest inquiries, assist with special requests, and resolve any issues in a courteous manner.
- Reception Duties: Manage the reception desk, maintaining the cleanliness and organization of the area.
- Coordination: Communicate with the kitchen and wait staff to ensure smooth service flow.
- Upselling: Promote special offers or events to guests when applicable.
Experience & Education:
- Experience: Minimum 3 years of experience as a Hostess, Receptionist, or in Guest Relations.
- Education: Graduation is mandatory; Post-graduation is not required.
Required Skills & Competencies:
- Communication Skills: Fluent in English and Hindi; must be able to interact with guests confidently and courteously.
- Customer-Centric Attitude: Demonstrates a positive and friendly demeanor, always focused on delivering excellent guest experiences.
- Smart Turnout: Well-presented with a professional appearance suitable for a high-end dining establishment.
- Interpersonal Skills: Strong relationship-building skills with both guests and staff, able to work in a team-oriented environment.
- Problem Solving: Able to handle guest issues promptly and professionally.
Personal Attributes:
- Smart Turnout: Well-groomed with a polished appearance.
- Confidence: Able to engage guests and provide excellent customer service in a confident manner.
- Attention to Detail: Ensures the reception area and guest interactions are handled with care and precision.
Languages:
- English: Fluent
- Hindi: Fluent
Educational Details: Bachelor degree
State: Uttar Pradesh
Postal Code: 244001
Qualifications: Bachelor degree
Created Date: 2025-01-25
End Date: 2026-01-26
Experience: 3 - 4 year
Salary: 25000
Industry:
Openings: 1