Chief Operating Officer (COO)

Position: Chief Operating Officer
Reports to: CEO/Directors

Position Overview
The Chief Operating Officer (COO) is responsible for overseeing the daily operations, business growth, and strategic initiatives of the company. The COO will work closely with the CEO and executive team to implement the organization’s business plan and strategic vision while driving results across all operational and financial areas. This role focuses on optimizing internal processes, ensuring profitability, and fostering organizational growth.

1. Operations Management

• Lead, manage, and oversee the day-to-day operations, ensuring alignment with the company’s overall strategic goals.
• Monitor and analyze performance metrics; implement corrective actions to improve efficiency and outcomes.
• Regularly attend review meetings to discuss customer challenges and operational improvements.
• Ensure operational excellence and compliance with established policies and procedures.

2. Strategic Business Development

• Set challenging yet achievable goals for business growth and expansion.
• Conduct market research and segmentation to identify new business opportunities and growth areas.
• Drive strategic planning initiatives that support long-term business objectives and competitive positioning.
• Build and nurture strong relationships with clients, partners, and vendors to support business development efforts.

3. Financial Performance & Profitability

• Drive revenue growth by tracking revenues over time and identifying potential areas of concern.
• Analyze revenue sources, client contributions, and unit economics to gain insights into the company’s financial health.
• Focus on maintaining and improving profitability ratios by assessing revenue streams and managing expenses.
• Collaborate with finance teams to ensure effective budgeting, forecasting, and financial reporting.

4. Working Capital & Cash Flow Management

• Monitor working capital requirements to ensure the company remains financially sustainable.
• Ensure timely payments from clients and maintain strong cash flow management to support operational needs.

5. Customer Satisfaction

• Lead initiatives to enhance customer satisfaction by identifying gaps between customer expectations and actual service levels.
• Ensure that customer concerns are addressed promptly and effectively, improving retention and loyalty.

6. Leadership & Organizational Development

• Provide strong leadership and strategic vision to guide the executive team and employees.
• Foster a collaborative and results-oriented culture that aligns with company values and goals.
• Encourage professional development and motivate employees at all levels, promoting a high-performance environment.
• Spearhead internal initiatives to optimize operational processes, reporting systems, and internal infrastructures.

1. Revenue & Profitability Growth

• Set and achieve growth targets, increasing revenues while managing costs to ensure profitability.
• Track and analyze key financial metrics, making data-driven decisions to address any areas of concern.

2. Operational Efficiency

• Improve internal processes and implement measurement tools to evaluate efficiency and effectiveness.
• Ensure operational excellence by optimizing resource allocation, reducing costs, and improving service delivery.

3. Client & Vendor Relations

• Build strong relationships with key clients, vendors, and business partners.
• Conduct regular client review meetings to assess satisfaction and address operational issues.

4. Strategic Execution

• Work closely with the CEO and senior management to create and execute strategic growth plans.
• Ensure the smooth rollout of new initiatives, policies, and processes across all departments.

• Proven track record of leadership and operational management in a fast-paced business environment.
• Strong financial acumen, with experience in managing profitability, cash flow, and working capital.
• Strategic thinker with a focus on business development and long-term growth.
• Exceptional communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
• Strong problem-solving and decision-making capabilities, with a focus on continuous improvement.
• Ability to foster a positive company culture and motivate employees at all levels.
• Experience in forging strategic partnerships and managing high-level client relationships.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field (MBA preferred).
• 10+ years of experience in senior management roles, with at least 5 years in operational leadership.
• Proven experience in business development, revenue growth, and process optimization.
• Experience in managing budgets, financial reporting, and strategic planning.

Additional Information
This is a key leadership role that requires a highly motivated and dynamic individual capable of driving change and fostering organizational growth. The COO will play a critical role in shaping the company’s future and ensuring its long-term success.