Job Description:
We are urgently looking Customer Service Professional for US Based manufacturing company.
Location- Pitampura,Delhi
Key Skills - Excellent communication in English is a Must.
Educational Details: Graduate
City: Delhi
State: Delhi
PostalCode: 110001
Occupational Category: Full Time
Recruiter: Aparna Gupta
Qualifications: Graduate/MBA/Postgraduate
Created Date: 10-01-2024
Desired Skills: Familiar with adhesives products and experience in handling dangerous goods will be an added
advantage.
• Familiarity with ERP system knowledge.
• Effective communication skills and dedication to customer satisfaction.
• Ability to work independently and a good team player with strong sense of self initiative with pro
active attitude.
• Good co-ordination, interpersonal and stress management skills.
• Able to prioritize, excellent in follow through and attention to detail.
• Good command of English
Should know Inco terms.
Responsibilities: Inside Sales Support
• Responsible to source and purchase materials from both local and oversea vendors.
• To generate customer quotation at advised margin in a timely manner.
• Be one of the Customer’s key contact person for customer order management and attend to
customer call.
• Follow up on account receivables from customer to avoid any delivery block by Finance & assist
in remain the positive cash flow.
• Support in providing the Sales Report to Sales Representative.
• Attend to customer complaint by understand the details, log in and coordinate with internal
stakeholder to provide resolution back to customer within the expected timeframe.
Customer Order Management
• Follow established processes to review the customer purchase orders, communicating with
customer if any additional or special requirement is needed.
• Process customer orders efficiently and accurately by provide the customer confirmation
notifications.
• Perform order entry in system includes entering the sales order, purchase order (to vendor),
proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
• Communicating with vendor to monitor the efficient arrival of purchased product and provide
regular shipment update to customers.
• Provide customer service by staying on top of outstanding orders and shipments status.
• Responsible to liaise and working closely with 3rd party service provider or warehouse personnel
to ensure the quality and quantity aspect fulfillment of incoming goods.
• Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound
and outbound deliveries arrangement.
• Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction
& complete shipping documents to 3rd party service providers or customers to ensure a
seamless delivery to customers.
• Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure
on-time delivery to customers.
• Handle the product sample order and demo unit request (as required).
Administrative Activities
• Responsible in the assigned administrative activities when necessary.
• Responsible to have the systematic filing system and necessary record retention to fulfill the
ISO9001 standard.
• Working with Finance team if there is any petty cash handling is required.
Experience Requirements:At least 3 years working experience in relevant field. Solid working experience in trading business is an asset.
Industry: Manufacturing
Salary Range: 30000-45000 INR
Openings: 1