Job Description:
Hello All,
Greetings!!
We have urgent opening as a "Service engineer" in Srilanka location.
Location : Srilanka
Job Responsibilities :-
Timely submit service reports/ monthly reports alongwith travel
expenses and provide feedback as per prevalent system to office/
seniors regarding service calls status on real time basis.
Ensure proper upkeep of tool kit on regular basis.
Should be well dressed, tidy & presentable when on duty.
Should have a mobile in working condition round the clock &
attend promptly customers’ calls on mobile.
Should be prepared to attend service calls beyond office hours, in
case of any emergency & situation demands.
Undertake frequent upcountry travelling & sometimes even at
short notice. Should atleast own a two-wheeler.
Serves existing accounts by analyzing work orders; planning daily
travel schedule; investigating complaints; conducting tests;
resolving problems.
Establishes service by studying system requirements; ordering and
gathering components and parts; completing installation;
performing acceptance tests.
Maintains rapport with customers by examining complaints;
identifying solutions; suggesting improved methods and
techniques; recommending system improvements.
Keeps personal equipment operating by following operating
instructions; troubleshooting breakdowns; maintaining supplies;
performing preventive maintenance; calling for repairs.
Documents service and installation actions by completing forms,
reports, logs, and records.
Maintains customer confidence by keeping service information
confidential.
Updates job knowledge by participating in educational
opportunities; reading professional publications.
Accomplishes operations and organization mission by completing
related results as needed.
if intrested you can share your resume at Neha@alliancerecruitmentagency.com
Educational Details: Diploma/ B. Tech ( electrical, electronics, instrumentation)
City: Sri Lanka
State: Sri Lanka
PostalCode: 0001
Recruiter: Neha Jain - +91 70697 10005
Qualifications: Diploma/ B. Tech ( electrical,
electronics, instrumentation)
Created Date: 11-03-2024
Desired Skills: Presentation Skills
Demonstration Skills
Q&A Skills
Competitive Analysis Skills
People Skills
Sales Skills
Team work
Organisational skills
Analytical skills
Responsibilities: Provide prompt & efficient service to customers for the printers
supplied by the company and are under warranty / AMC.
Ensure immediate response & low resolution time for all such
printers.
Take technical guidance/ help timely, in resolving customer issues,
if any.
Efficiently demonstrate the printers to Customer and its operators.
Installation of printers to be effectively done, to avoid break downs
due to improper installations.
Raise requisition for correct spare after proper diagnosis and to
obtain such spare from reporting office without losing much time
for warranty/ CAMP printers.
To promptly return the defective spare part used for warranty/
CAMP printers.
Safely stock & maintain spares inventory issued by the Company &
ensure all such spares are in working condition always.
Ensure AMC/ spare quotes are sent to customers for the respective
territory through office promptly & escalate in case of abnormal
pendency.
Experience Requirements:At least 2 years
Industry: Printing/Packaging/industrial equipment
Salary Range: As Per Industry Standards.
Openings: 1