Customer Relationship Executive (CRE)

Job Title: Customer Relationship Executive (CRE)

Role Overview:
As a Customer Relationship Executive in the automobile industry, you will act as the primary point of contact between the dealership/service center and customers. This role involves building strong customer relationships, addressing their inquiries and concerns, and ensuring satisfaction with the dealership's products and services.

Key Responsibilities:

1. Customer Interaction:

   • Greet customers warmly and assist with inquiries, test drives, and vehicle selection.
   • Provide detailed information on vehicle features, specifications, and pricing.
   • Address customer concerns and resolve complaints in a professional and timely manner.

2. Service Coordination:

   • Schedule service appointments and coordinate with the service team to ensure timely repairs and maintenance.
   • Communicate service recommendations, estimates, and updates to customers clearly and courteously.
   • Follow up after service visits to ensure customer satisfaction and address any additional concerns.

3. Customer Feedback and Surveys:

   • Collect customer feedback on dealership/service experiences.
   • Conduct customer satisfaction surveys to identify improvement areas and measure satisfaction levels.
   • Analyze survey results and collaborate with management to implement enhancements based on customer insights.

4. Relationship Building:

   • Build and maintain strong customer relationships to foster loyalty and repeat business.
   • Maintain detailed records of customer interactions and preferences for personalized future interactions.
   • Engage customers proactively on special occasions, such as birthdays or vehicle anniversaries, to strengthen relationships.

5. Product Knowledge and Training:

   • Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.
   • Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.

Qualifications and Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in customer service, sales, or a related role, preferably in the automobile industry (2 to 6 years).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in MS Office applications and CRM software.
• Enthusiasm for automobiles and a willingness to learn about new products and technologies.

Compensation and Benefits:

• Salary: ₹3,60,000 - ₹4,80,000 LPA.
• Monthly salary increment based on performance.
• Incentives.

Working Hours:

• Monday to Saturday: 9:00 AM – 6:30 PM.
• Sunday: Fixed off.