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Service Manager
Service Manager
Alliance Recruitment Agency
Dar es Salaam, Dar es Salaam, Tanzania
Job Views: 765 views
Job Responsibilities:
- Oversee and manage after-sales service operations to ensure high-quality service delivery.
- Develop and implement service strategies to enhance customer satisfaction.
- Monitor and improve service performance, efficiency, and cost-effectiveness.
- Train, mentor, and manage the service team to maintain high operational standards.
- Ensure compliance with industry regulations and company policies.
- Handle customer complaints and provide solutions for escalated service issues.
- Collaborate with different departments to optimize service processes.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Technical expertise in after-sales service management.
- Customer-oriented mindset with the ability to handle escalations effectively.
- Knowledge of service industry best practices and standards.
- Strong analytical and strategic thinking skills.
- Ability to work under pressure and manage multiple tasks efficiently.
- High level of professionalism and integrity.
- Excellent verbal and written communication skills.
Educational Details: Bachelor degree
State: Dar es Salaam
Postal Code: 11105
Qualifications: Bachelor degree
Created Date: 2025-06-21
End Date: 2026-02-10
Experience: 10 - 11 year
Salary: 1500
Industry:
Openings: 1
Primary Responsibilities :
Job Title: Service Manager
Department: After Sales Department
Location: Dar es Salaam, Zanzibar
Contract Duration: 2 Years (Renewable)
Experience Required: Minimum 10 Years
Salary Range: $1000 - $1500 USD
Number of Vacancies: 1 or 2
Education Requirements:
- Bachelor's degree (Graduation)
- Post-Graduation (Preferred)
Experience Requirements:
Job Responsibilities:
- Oversee and manage after-sales service operations to ensure high-quality service delivery.
- Develop and implement service strategies to enhance customer satisfaction.
- Monitor and improve service performance, efficiency, and cost-effectiveness.
- Train, mentor, and manage the service team to maintain high operational standards.
- Ensure compliance with industry regulations and company policies.
- Handle customer complaints and provide solutions for escalated service issues.
- Collaborate with different departments to optimize service processes.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Technical expertise in after-sales service management.
- Customer-oriented mindset with the ability to handle escalations effectively.
- Knowledge of service industry best practices and standards.
- Strong analytical and strategic thinking skills.
- Ability to work under pressure and manage multiple tasks efficiently.
- High level of professionalism and integrity.
- Excellent verbal and written communication skills.
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