Call Handlers

Job Title: Call Handlers/Employee Screeners
Department: [To be specified]
Location: Dubai, UAE
Contract Duration: [To be specified]
Experience Required: 5 to 7 years
Salary Range: 7,000 AED per month
Number of Vacancies: 2
Fresher Considered: No
Education Requirement: Graduation/Post-Graduation

• Handle inbound calls for Nexus and Assist Head Office, resolving queries at first contact where possible or escalating as necessary.

• Follow a structured 9-touch process to ensure timely and consistent communication with all applicants.

• Conduct screening interviews using predefined questions to assess candidate suitability.

• Make informed decisions on candidate progression or rejection based on collected data.

• Maintain accurate and concise records in all systems after each interaction.

• Generate and share reports with Account Managers.

• Confirm attendance for assessment sessions and backfill slots as required.

• Follow up with ‘No Shows’ to understand reasons for non-attendance and update records accordingly.

• Contact former employees to understand reasons for leaving and highlight potential concerns to management.

• Conduct welfare calls to thank workers, gather feedback on On-Site teams and the Client.

• Carry out video interviews as needed.

• Friendly, upbeat voice with engaging inflection.

• Ability to build rapport quickly and foster trust.

• Maintain strong relationships with Account Managers.

• Follow structured questions naturally, without sounding scripted.

• Ask open-ended questions when clarification is needed.

• Confident in handling difficult conversations with candidates.

• Team player who can also work independently.

• Proficiency in Microsoft Excel & Word.

• Strong email organization and housekeeping skills.

• Ability to efficiently switch between multiple systems while engaging with candidates.

• Capable of writing concise and informative notes on candidate profiles.

• Experience in generating and sharing reports from Idibu and Acuity.

• Good understanding of employment compliance and Right to Work (RTW) regulations in the UK.

• Familiarity with the Rehabilitation Act and ability to discuss it openly with candidates.

• Awareness of and vigilance against Modern Day Slavery.

• Strong communication skills.

• Detail-oriented with a methodical approach to tasks.

• Ability to handle high call volumes effectively.

• Proactive and solution-oriented mindset.

• High level of professionalism and integrity.