AIRLINE AGENT / PORTER

JOB VACANCY
AIRLINE AGENT / PORTER

A dynamic and customer-focused organization is seeking a reliable and courteous Airline Agent/Porter to join our team. This dual-role position requires strong interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced airport environment.

As Airline Agent:

• Respond to passenger inquiries regarding flight departures and arrivals.

• Perform check-in procedures and assign seat numbers.

• Issue boarding passes and baggage labels.

• Inform passengers of luggage restrictions and handle excess baggage charges.

• Provide assistance to special needs passengers and unaccompanied minors.

• Make flight announcements for arrivals and departures.

• Handle transactions accurately using cash, credit cards, or checks and follow airline close-out procedures.

• Greet and assist customers courteously in person and over the phone.

• Operate airline computer systems for check-in and other functions.

• Maintain professionalism and customer service excellence without direct supervision.

• Stand in one location for extended periods (3–4 hours).

• Report to work consistently and on time.

As Porter:

• Escort wheelchair-bound passengers safely to and from aircraft gates.

• Assist with baggage handling and related ground support tasks.

• Certification, experience, or training in related fields is an asset.

• Prior experience with aviation ground handling, especially check-in services for Delta, JetBlue, or British Airways, is preferred.

• Excellent interpersonal and customer service skills with a friendly, professional demeanor.

• Strong communication and comprehension skills (oral, written, and math).

• Ability to follow instructions, company policies, and standard procedures.

• Willingness to work varied shifts, including early mornings, late evenings, weekends, holidays, and during emergencies (e.g. hurricanes).

• High reliability and a solid record of punctuality and attendance.

• Computer literacy, including Microsoft Office; experience with airline software systems is a plus.

• Calm under pressure, with the ability to de-escalate situations and solve problems tactfully.

• Goal-driven, able to multitask and meet strict deadlines while providing constructive feedback.

• Physically fit; able to lift up to 50 pounds comfortably.

• Comfortable working outdoors in various weather conditions (heat, dust, noise, etc.).

• Safety-conscious with strong attention to detail.

• Capable of working independently and collaboratively as part of a team.

• A valid driver’s license with a clean record is an asset.

• Must meet all regulatory requirements and pass a pre-employment background check and drug test.

• COVID-19 vaccination required or willingness to be vaccinated.

• Hourly Rate: CI$6.00 – CI$8.00 (based on qualifications and experience)

• Benefits: Health and pension benefits as per Cayman Islands Law.