Debt Counsellor

Job Title: Debt Counsellor
Industry: Banking / Financial Services
Role Type: Voice / Blended – Other
Compensation: ₹25,000 – ₹50,000 per month

Contact NPA customers through calls and messages to encourage repayment.

Negotiate and record repayment commitments (PTPs) with empathy and clarity.

Follow up on broken PTPs to maximize recovery while maintaining trust.

Coordinate with legal and field teams for smooth resolution of overdue cases.

Maintain accurate records of customer interactions and recovery actions.

Ensure all communication aligns with RBI guidelines and internal policies.

Represent a borrower-first approach, focusing on building trust and enabling repayment.

Language Skills: Proficiency in Hindi + Tamil / Telugu / Kannada (preferred).

Gender Preference: Male candidates preferred.

Experience: 1–3 years in customer service or collections (experience in debt recovery is a plus).

Strong negotiation and interpersonal skills with patience and respect.

Borrower-centric mindset — ability to understand borrower challenges and offer solutions without harassment.

Empathy-driven approach, ensuring borrower dignity is maintained.

Good record-keeping and coordination skills.

Be part of a new-age collections team focused on ethical and empathetic recovery.

Opportunity to work in a high-growth fintech environment with continuous learning and upskilling.

Competitive pay package aligned with industry standards.