Customer Service Executive

Job Description:

Roles and Responsibilities
 Manage incoming calls.
 Identify and assess customers’ needs to achieve satisfaction.
 Build sustainable relationships and trust with customer accounts through interactive
communication.
 Provide accurate, valid and complete information by using the right methods/tools.
 Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
 Keep records of customer interactions, process customer accounts and file documents.
 Follow communication procedures, guidelines and policies.
 Take the extra mile to engage customers.
Desired Skills and Experience
 Education : Undergraduates / Graduates.
 Self motivated and hard working.
 Atleast 1 year experience in relevant industry.

 Excellent English language oral and written communication skills.
 Good working knowledge of all MS applications (word, PowerPoint, excel) and typing
speed of atleast 20wpm.
 Proven customer support experience or experience as a client service representative.
 Strong phone contact handling skills and active listening.
 Familiarity with CRM systems and practices.

City: Mumbai

State: Maharashtra

PostalCode: 400093

Recruiter: nidhi Chakhaiyar - +91 92657 23772

Qualifications:

 Education : Undergraduates / Graduates.

Created Date: 21-01-2020

Desired Skills:

 Excellent English language oral and written communication skills.
 Good working knowledge of all MS applications (word, PowerPoint, excel) and typing
speed of atleast 20wpm.
 Proven customer support experience or experience as a client service representative.
 Strong phone contact handling skills and active listening.
 Familiarity with CRM systems and practices.

Responsibilities:

Roles and Responsibilities
 Manage incoming calls.
 Identify and assess customers’ needs to achieve satisfaction.
 Build sustainable relationships and trust with customer accounts through interactive
communication.
 Provide accurate, valid and complete information by using the right methods/tools.
 Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
 Keep records of customer interactions, process customer accounts and file documents.
 Follow communication procedures, guidelines and policies.
 Take the extra mile to engage customers.

Experience Requirements:Desired Skills and Experience Self motivated and hard working. Atleast 1 year experience in relevant industry.