Job Description:
Responsibilities:
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers’ primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to maintain composure in highly escalated situations.
REQUIREMENTS:
- Minimum 1 year of experience in Chat/Incall and Email process in any BPO, e-commerce, fintech and any customer experience organization.
- Proven customer support experience or experience as a Client Service Representative.
- Flexible with the working schedule, may be expected to work weekends, holidays, and events.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service
- Familiarity with CRM systems and practices.
- Strong phone contact handling skills and active listening.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Graduation and above (12th pass only in exceptional case).
- Excellent verbal/written communication skills and basic computer knowledge.
- Age should be maximum 28.
- Work from office and 6 days working (roster off).
- Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-15 kms).
Educational Details: Graduation
City: Jaipur
State: Rajasthan
PostalCode: 302018
Occupational Category: Permanent
Recruiter: Shubhajit Kirtaniya - +91 - 8910745515
Workhours: Full Time
Qualifications: Graduation and above
Created Date: 21-02-2022
Responsibilities: - This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers’ primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to maintain composure in highly escalated situations
Experience Requirements:Minimum 1 year of experience in Chat/Incall and Email process in any BPO, e-commerce, fintech and any customer experience organization.
Industry: FINANCE/ CREDIT / FINTECH/RELEVANT
Salary Range: 180000-250000 INR
Openings: 25