Alliance Recruiment Agency

Alliance Recruiment Agency

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CUSTOMER SERVICE EXECUTIVE

1-2 Years

Jaipur

Salary : 180000-250000 INR

Openings: 25

Posted: 21-02-2022

Job Views: 50

Job Details

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Job Description:

Responsibilities:

  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers’ primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
  • Good comprehension skills ability to clearly understand and state the issues customers present.
  • Ability to maintain composure in highly escalated situations.

REQUIREMENTS:

  • Minimum 1 year of experience in Chat/Incall and Email process in any BPO, e-commerce, fintech and any customer experience organization.
  • Proven customer support experience or experience as a Client Service Representative.
  • Flexible with the working schedule, may be expected to work weekends, holidays, and events.
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service
  • Familiarity with CRM systems and practices.
  • Strong phone contact handling skills and active listening.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Graduation and above (12th pass only in exceptional case).
  • Excellent verbal/written communication skills and basic computer knowledge.
  • Age should be maximum 28.
  • Work from office and 6 days working (roster off).
  • Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-15 kms).

Educational Details: Graduation

City: Jaipur

State: Rajasthan

PostalCode: 302018

Occupational Category: Permanent

Recruiter: Shubhajit Kirtaniya - +91 - 8910745515

Workhours: Full Time

Qualifications:

Graduation and above

Created Date: 21-02-2022

Responsibilities:

  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers’ primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
  • Good comprehension skills ability to clearly understand and state the issues customers present.
  • Ability to maintain composure in highly escalated situations

Experience Requirements:Minimum 1 year of experience in Chat/Incall and Email process in any BPO, e-commerce, fintech and any customer experience organization.

Industry: FINANCE/ CREDIT / FINTECH/RELEVANT

Salary Range: 180000-250000 INR

Openings: 25

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