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Customer Support Executive – Logistics
Customer Support Executive – Logistics
Alliance Recruitment Agency
New Delhi, Delhi, India
Job Views: 1560 views
Preferred Experience:
- Experience with NDR (Non-Delivery Report), RTO (Return to Origin), and DTO (Delivery Time Out) processes.
- Experience using industry-specific logistics software or systems is preferred.
- Relevant certifications in customer service are an added advantage.
- Collaborative team player with attention to detail and accuracy in processing and tracking.
Reports to: Nikita Gusai
Salary: ₹20,000 - ₹30,000 per month
Interview Process:
- HR Screening
- Interview with Ms. Nikita Gusai
- Interview with Ms. Anshika
- Final Interview with Mr. Rajat
HR Screening Round Questions:
- Can you explain why you are in this field of customer service?
- How do you ensure effective communication when explaining complex issues?
- Why are you interested in this role, and what attracts you to our company?
- How many calls do you think you can attend in a day?
- Why do you want to change your current company?
Educational Details: Bachelor degree
State: Delhi
Postal Code: 110074
Qualifications: Bachelor degree
Created Date: 2025-01-02
End Date: 2026-05-24
Experience: 1 - 2 year
Salary: 300000
Industry:
Openings: 1
Primary Responsibilities :
Job Title: Customer Support Executive – Logistics
Location: Delhi
Department: Logistics
Responsibilities:
- Proactively reach out to customers to gather information on Return to Origin (RTO) cases and delivery delays.
- Investigate the reasons for RTOs and delayed deliveries to address issues efficiently.
- Provide accurate and timely information to customers regarding their RTOs and delayed deliveries.
- Clearly explain the return and delay processes to customers, addressing any questions or concerns they may have.
- Maintain a professional and positive demeanor during all customer interactions, ensuring a high-quality customer experience.
- Resolve customer queries and issues related to delivery delays and returns promptly, providing resolutions in a timely manner.
Qualifications:
- Educational Qualification: Graduate (Bachelor’s degree in any field).
- Preferred Qualifications:
- Associate or Bachelor’s degree in logistics, supply chain management, business administration, or a related field.
- Experience in handling customer calls related to delivery issues or returns is a plus.
- Skills:
- Excellent verbal and written communication skills with a clear phone manner.
- Proficiency in MS Office and familiarity with CRM systems and logistics software.
Experience Requirements:
Preferred Experience:
- Experience with NDR (Non-Delivery Report), RTO (Return to Origin), and DTO (Delivery Time Out) processes.
- Experience using industry-specific logistics software or systems is preferred.
- Relevant certifications in customer service are an added advantage.
- Collaborative team player with attention to detail and accuracy in processing and tracking.
Reports to: Nikita Gusai
Salary: ₹20,000 - ₹30,000 per month
Interview Process:
- HR Screening
- Interview with Ms. Nikita Gusai
- Interview with Ms. Anshika
- Final Interview with Mr. Rajat
HR Screening Round Questions:
- Can you explain why you are in this field of customer service?
- How do you ensure effective communication when explaining complex issues?
- Why are you interested in this role, and what attracts you to our company?
- How many calls do you think you can attend in a day?
- Why do you want to change your current company?
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