Operations Head

Key Responsibilities:

• Team Management: Oversee and mentor a team of 6-8 operations executives, facilitating professional development and fostering a collaborative work environment.
• Client Queries: Manage and resolve client inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
• Cruise Products Knowledge: Maintain an in-depth understanding of various cruise liners’ products, booking systems, and related processes.
• Network with B2B clients: Leverage earlier built networks and existing relationships with travel agents/corporates to assist sales team with leads
• Liaison with Cruise Lines: Interact with cruise line representatives to clarify rates, manage inventory, and address operational questions.
• Process Development: Establish and implement processes and best practices to streamline operations and improve overall efficiency.
• Quality Control: Conduct regular quality checks on processes and team performance, ensuring adherence to company standards.
• Multitasking and Pressure Handling: Demonstrate the ability to manage multiple tasks effectively, maintaining composure and productivity under pressure.
• Representation: From time to time, attend trade shows, client meetings, and relevant industry events to represent Click My Cruise and assist to promote our offerings.

Qualifications:

• Bachelor’s degree, Master’s/MBA preferred
• 10+ years of proven experience in an operations management/customer handling role within the travel or cruise industry
• Proven experience in managing teams
• Excellent communication and interpersonal skills, with an assertive and confident personality