Retention Specialist

Job Title: Retention Specialist
Department: UK Retention Department
Location: Business Bay, Dubai
Contract Duration: 2 Years (Extendable)
Vacancies: 60
Salary Budget: €1500 – €3500 per month (Negotiable based on experience)

Job Summary

We are seeking experienced Retention Specialists with a strong background in Forex trading and client retention. The candidate will be responsible for managing client accounts, maintaining long-term relationships, and increasing revenue through retention and conversion strategies.

Experience Required

Minimum 1 year of experience in Forex Trading / Forex Sales / Retention / Conversion / BDM / Account Management.

Experience in high-ticket sales environments is preferred.

Freshers are not considered.

Education

Graduation: Not mandatory

Post-Graduation: Not required

Special Courses: Not required

Key Skills & Competencies

Strong knowledge of Forex trading

Excellent negotiation and client handling skills

Results-driven and target-oriented mindset

Ability to work under pressure in a fast-paced environment

Strong problem-solving and analytical skills

Willingness to learn and adapt quickly

Communication & Languages

Excellent English communication skills (Mandatory)

British / European accent preferred

Personal Attributes

Highly motivated and enthusiastic

Strong team player

Positive and optimistic attitude

Ability to handle pressure and meet targets

Strong “can-do” mindset and proactive approach

Key Responsibilities

Manage and retain existing Forex trading clients.

Build strong relationships with clients and provide account support.

Convert existing leads and maintain long-term client engagement.

Handle high-value clients and provide strategic trading insights.

Achieve retention and revenue targets.

Work closely with internal teams to improve client experience.

Maintain regular communication with clients and address their concerns.